October 24, 2024
Challenge:
Surf Office, a company specialising in organising retreats for remote teams, faced challenges in scaling its operations to meet increasing demand. The lack of formalised hiring, onboarding, and training processes led to inconsistencies in team performance and high turnover rates within the sales team. With a sales team of just three and an operations team of four, Surf Office struggled to sustain its growth trajectory while maintaining service quality.
Approach:
Amper partnered with Surf Office to build a scalable GTM operating system, focusing on people and processes. Together, we developed clear frameworks for hiring, onboarding, and training new team members, ensuring they could quickly contribute to the company’s goals. Over the course of the engagement, the sales team grew from three to six, and the operations team doubled from four to eight. This expansion was carefully managed to align the two functions, enabling them to work seamlessly and deliver a consistently excellent customer experience.
Outcome:
By equipping Surf Office with scalable processes and aligned teams, the company achieved 2x year-over-year revenue growth. The enhanced onboarding and training framework significantly improved sales team retention and success rates, providing the foundation needed to support continued growth. This collaboration highlights Amper’s ability to align people, processes, and systems to enable rapid, sustainable scaling for companies at critical growth stages.
“Matus brought new managerial skills to the team and had many achievements in Surf Office: hiring 3 amazing AEs to the sales team, helping to structure our planning team, etc.
I have known Matus for more than seven years, and as advisor he helped us insanely at the beginning to set up the first sales processes, proposals and call scripts.”
- Peter Fabor, Founder CEO at Surf Office
